Excelsior™ The Appliance Experience

in only 3 steps

At JC Perreault, we take great pride in our customerour customer service. We would always like toalways make sure that when you buy an applianceappliance from us, you do so with confidenceyou do so with confidence and complete peace of mind.peace of mind. We believe that our customers prefera full 5-year or 3-year parts and labor serviceor 3 year parts and labor service, rather than just the normal1 year manufacturer's warranty.

  • 1. Because you like what they do for you

    5 or 3 year prepaid service plan

    (includes one year manufacturer's warranty)
    • No deductible
    • 100% parts and labor for mechanicalmechanical and / or electrical(non-cosmetic)
    • Protection against power surges
    • Anti-citron clause (after 3 failures of thethe same part during the plan period)
  • 2. Doesn't it work anymore?

    Repair Until the end of the plan

    If you have a problem with your devicedevice, we have 3 easy ways to contact ourto contact our service specialists:

    • Email service@soswarranty.com
    • Visit excelsiorservice.com
    • Call 1-888-416-3111
    We will send a technician to repair it.
  • 3. Can't be repaired?

    Replace Until the end of the plan

Premium Covers

In addition, these devices include bonuspremium coverage, in addition to your regular service plan.

No fault found

If a technician finds that there is no defect, Excelsiorfault, Excelsior™ covers the cost of your first "No Fault Found" callfirst "No Fault Found" call

Refrigerator and Freezer

  • 2x shelf and drawer covers
  • Loss of frozen food

5 Years Refrigerator - $250
5 Years Refrigerator - $250
Freezer - $500
Freezer - $500
3 Years 5 Years - $100
3 Years 5 Years - $100
Freezer - $250
Freezer - $250
Stove and Hotplate

  • 1x cover for broken doors and shelves
  • 6x caster cover
  • 66x cover for temperature control buttonstemperature control buttons.

Dishwasher

  • 1x broken cutlery basket cover

Out of Warranty

Approximate repair costs

Prices are estimated costs including labor and may vary by region and device
Examples of repairs
  • Engine — $290 - $580
  • - Control panel — $190 - $590
  • Agitator / drum — $170 - $590
Refrigerator and Freezer
  • Thermostat — $155 - $260
  • Cold air compressor — $290 - $590
  • Condenser — $240 - $390
  • - Ice cube maker — $350+
Stove and Hotplate
  • Thermal break — $480 - $980
  • Programming function — $190 - $440
  • Convection fan — $290
Dishwasher
  • Drainage pump — $215 - $275
  • Engine — $240 - $340
  • Control panel — $240+
Read the terms and conditions
We offer our customers a complete parts and labor service for 5 or 3 yearsfor 5 or 3 years, including the manufacturer's warranty period.warranty period. This service plan does not replace the legal warrantylegal warranty applicable to Quebec residents.Units shipped with a manufacturer's warranty of two (2) years or moreyears or more for parts and labor will be extended by one (1) yearone (1) year, up to a combined maximum of 6 years, in accordance with theyears, in accordance with the Excelsior service plan™.In the event a service call is placed and the techniciantechnician determines that there is no defect that is covered by the service planservice plan, the cost of that call will be covered by Excelsior for the™for the first call only.Repairs or replacements due to misuse, mishandling or abusemisuse, mishandling or abuse are excluded and are notnot covered by the service plan.Units used for commercial (non-residential) applications are not covered by thisresidential) applications are not covered by this service plan.A unit covered by this service plan must be affected bymechanical failure to be eligible for repair or replacement, with therepair or replacement, except for current premiums.premiums. This does not include cosmetic damage resulting fromexternal causes.Repair, replacement or cleaning of light bulbs, fuses, filtersfuses, filters, shelves, drawers, handles, cables or any device ordrawers, handles, cables or any added devices or peripheralsdevice or peripheral is not eligible for repair, with the exception ofpremiums.Once the original unit covered by this Service Plan has been replaced orhas been replaced or repaired up to the original purchase price, the Serviceoriginal purchase price, the Service Plan will be considered to have fulfilled itsfulfilled its obligations.The maximum liability of this Service Plan isthe original purchase price, less applicable taxes on the inoperable Unit, asas shown on the invoice.Service does not cover maintenance, repair or replacement ofreplacement of "pairs" or "sets" of units purchased at the same timetogether with the inoperable units.In the event that a device requires installation/uninstallation, the associatedde-installation, the associated costs are not covered by this serviceservice plan.