We would always like to make sure that when you purchase an appliance from us, you do so with confidence and complete peace of mind. We believe that our customers prefer a full 5-year or 3-year parts and labor service, rather than just the normal 1-year manufacturer's warranty.
Excelsior™ The Appliance Experience
in only 3 steps
At JC Perreault, we take great pride in our customerour customer service. We would always like toalways make sure that when you buy an applianceappliance from us, you do so with confidenceyou do so with confidence and complete peace of mind.peace of mind. We believe that our customers prefera full 5-year or 3-year parts and labor serviceor 3 year parts and labor service, rather than just the normal1 year manufacturer's warranty.
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1. Because you like what they do for you
5 or 3 year prepaid service plan
(includes one year manufacturer's warranty)- No deductible
- 100% parts and labor for mechanicalmechanical and / or electrical(non-cosmetic)
- Protection against power surges
- Anti-citron clause (after 3 failures of thethe same part during the plan period)
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2. Doesn't it work anymore?
Repair Until the end of the plan
If you have a problem with your devicedevice, we have 3 easy ways to contact ourto contact our service specialists:
- Email service@soswarranty.com
- Visit excelsiorservice.com
- Call 1-888-416-3111
We will send a technician to repair it. -
3. Can't be repaired?
Replace Until the end of the plan
Premium Covers
In addition, these devices include bonuspremium coverage, in addition to your regular service plan.
If a technician finds that there is no defect, Excelsiorfault, Excelsior™ covers the cost of your first "No Fault Found" callfirst "No Fault Found" call
- 2x shelf and drawer covers
- Loss of frozen food
- 1x cover for broken doors and shelves
- 6x caster cover
- 66x cover for temperature control buttonstemperature control buttons.
- 1x broken cutlery basket cover
Out of Warranty
Approximate repair costs
- Engine — $290 - $580
- - Control panel — $190 - $590
- Agitator / drum — $170 - $590
- Thermostat — $155 - $260
- Cold air compressor — $290 - $590
- Condenser — $240 - $390
- - Ice cube maker — $350+
- Thermal break — $480 - $980
- Programming function — $190 - $440
- Convection fan — $290
- Drainage pump — $215 - $275
- Engine — $240 - $340
- Control panel — $240+